Alhamdulilah...I already renewed my passport. Although it took sometime, but I have to admit, my left leg is in the plane. Just to share something for you who intend to go to Immigration Office for applying new passport or renewing purposes. First of all, if you don't like to wait, it is important to come early. The office is open as early as 7.30 am. Make sure everything is in order. Meaning to say, you already bring along your 2 pieces of photo (passport size of course), completed form and current passport (for renewal purposes). The price of the passport is RM 100 for 2 years and RM 300 for 5 years (I presume!)
If smart chip on your IC is workable or functioning, don't hassle yourself to take number and completed the form. Just straight away go to the available Kiosk in the Immigration Office itself and do according to the instruction on the screen. The Kiosk is interactive and easy to use. For me, I personally think that 'human touch' is essential in service. So, I did everything in conventional way. Waiting for about 15 minutes to process my application, another 10 minutes for payment. Insya-Allah, the passport will be ready for collection this Thursday.
By the way, I nearly lost at the first place cause thought that Immigration Office at the Skypark Terminal in Subang Jaya Airport can renew my passport. I am totally wrong. The airport only cater for 'entering and exiting' activities only. Nothing more, nothing less. So, after clarification by Airport Staff (thanks for their generosity), I end up at Glomac Plaza which I lost for second time because of the building 'not strategic' location. Well, at least I've managed to complete everything....now, time to wait......zzzz
P.S.: Credit should be extended to Immigration Office for their kindness and patience in entertaining me who love to complaint unnecessarily....their attitude is admirable...